my understanding is that most of it is on- the- job training such as NVQ’s and my other understanding is that many of the people who do care work are doing for the love of the job rather than the money. My mother was one such person and I would have loved to see the look on your face after she had finished with you after saying the things you said to her face :lol:
some people obviously are better at care work than others and of course there will always be the odd one who is in the wrong job and doesn’t care enough to train to do their job properly :)