The site makes money (not much, but enough to put up with the complaints) so while there’s no ‘need’ to change things, they won’t.
IF however we were asked our opinions… Here’s mine.
1) Registration for all. And not using email addresses with ‘hotmail’, yahoo, etc. Use PROPER ISP e-mail addresses to register (btinternet, talktalk, sky, etc). That way the abusers and racists can be easily tracked down.
2) The website is for 18 and over, ONLY. Treat us like we are over 18.
3) Scrollers can be stopped by having a set time between posts. Having a 3 second block between typing things in the chatroom will bore the scrollers completely. And if it doesn’t, it still gives other chatters the chance to put them on ignore before they completely flood the screen.
4) Give ALL chatguides the ability to be invisible in a chatroom, not JUST the hosts.
I’m sure there’s more, but I’m sat here at work and want to go home, so I’m going to. :)