lol I`m good thanks ian xxx Hope you`re keeping well. :wink:
The first things I personally would suggest is as above. All restore points will be lost when she turns it off but thats just one of those things. Also opening a window (ie my documents) then going to tools, folder option, view then to make sure that `show hidden files and folders` is ticked. Boot into safe mode by tapping F8 on startup, then selecting `safe mode`. Hopefully the AV will be able to scan. Well thats the theory anyway.