Hot water is normally classed as a basic need :? Im pretty sure they cant leave You without it Legally :? You are aware that they couldnt switch it off without Youre permission arnt You :wink: ( they allways forget to tell You that part ) If I were You Id cancel the contract with them and ask the HVCA for a list of Companys in Youre area and use a local Firm :wink: ( Dont worry about Cowboys if they are HVCA listed they have been vetted )