Oh dear you too jen. Java 6 by chance?? Explorer unable to refresh fault on website message coming up.??
Took me a week to sort it but managed in the end all by myself surprisingly. I too was using java that Noah chucked off the ark :lol: :wink:
I don’t run firefox but …….
In the end I totally removed java shut the lot down modem included & left it for few hours. Rebooted it where I was offered Microsoft updates. Googled safe installation of java using XP & idiot guide appeared as if by magic. :lol:
Had to mess about in tools & add ons but basically adjusted a few settings as suggested by microsoft & low & behold it worked. :lol:
Dunno if it will help any but you not alone. :wink: