Warning – fake (almost) internet furniture company.

We ordered an item of furniture from an internet furniture company called Furniture at Work. They have a swish site with all the usual shopping basket facilities, illustrations etc. Prices are marked as generously discounted. The furniture never arrived (over a month now despite numerous calls, always with the same excuse – ‘it’s down for delivery this week’).

I looked up this company on Google and one of the first entries was a product and service review site. Furniture at Work had appalling reviews – nearly all the 20 entries concerned non-delivery of items followed by refusal to refund. Of the few people who had received goods, they were either the wrong things, broken or both.

Payments are deducted as soon as you order the goods, which tend never to arrive. This is theft. We are intending to contact our local trading standards and those in Glasgow where Furniture at Work is based. Some customers have said they involved the police too, and we might do the same.

From another site we learned they have another trick up their sleeve for dealing with difficult customers. After people cancel their orders sometimes the furniture turns up and customers are billed the full, non-discounted price.

Use this company at your peril – you have been warned!